Travel Advice

Flight Review Of Thomson Airways

Our local airport is Cardiff, and although it is convenient it does not have the choice of destinations as the larger airports. Anglesey may be worth a visit but it’s not currently on our bucket list. However, during the summer months, the holiday airlines arrive at Cardiff opening up a number of destinations across Europe. So a few weeks ago we grabbed the opportunity to visit Lindos on Rhodes, flying with Thomson Airways.

The Airport

The airport experience wasn’t as good as previously. Cardiff airport is usually quiet but it struggled to cope with the summer holiday crowds. I do wonder the point of online check-in, especially when you get to the airport and everyone is put in the same queue and forced to go through the usual rigmarole.

Also, security was slow and once in the lounge the food and drink options are pretty poor, a waitress dropped a plate of food and just left it! She probably hasn’t done the dustpan and brush training course yet.

Anyway, apologies to Thomson Airways as these things are out of their control.

The Plane

Thomson 737
Luckily once on the plane, we began to relax. The plane itself appeared quite new, if it wasn’t new then it must have had a recent refit. It was clean, the interior was fresh and we were greeted by friendly staff. There was a 20 min delay on the tarmac due to air traffic control restrictions but the captain kept us informed and up to date with the situation, you can hear this on the video.

We were soon on our way taking off from runway 30 (a little bit of information for the aviation geeks). The weather was good and the entire flight was very smooth.

Jet Engine

Onboard Service

The flight time was 4 hours so we had plenty of time to try out the in-flight services. There was the usual selection of snacks and drinks, however, none of the soft drinks were chilled including the wine. We have found this on a number of airlines recently and plane wine DOES need chilling!

Later we tried the bacon ciabatta, although it tasted fine because of the way it was cooked on board it looked a bit pale and didn’t really resemble the menu picture.

Again the staff on board were very helpful throughout the service, just avoid the wine!

Sunset Over The Wing

Overall, we were impressed with Thomson Airways and their service, it felt much better than the budget airlines. All onboard staff, from the pilots to the cabin crew were polite and professional and as mentioned, the plane itself appeared well maintained.

The food on board was OK but as most European flights are relatively short, a snack and a coffee are all you need.

You do not have to book a Thomson package holiday to fly with Thomson Airways as all flights can be booked separately. We would definitely fly with Thomson Airways again but just hope Cardiff ground staff would sort themselves out over the summer.

A quick well done to the return pilot who made a perfect landing at Cardiff in 39mph gusty winds!

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  • Stacie @ Divine Lifestyle
    August 16, 2016 at 4:13 pm

    Sounds like a good experience. I love your honesty in your review. If I’m ever in need of air travel in Europe, I”ll remember Thomson.

  • Catherine Sargent
    August 16, 2016 at 4:28 pm

    Overall or sounds like you had a good experience. I will keep Thomson airways in mind if I am ever in the area.

    • Mr and Mrs W
      August 16, 2016 at 4:36 pm

      Yes they were quite good, the minor problems were really due to the ground staff. It is useful to get a choice of destinations from your local airport.

  • Colleen Lanin
    August 16, 2016 at 4:38 pm

    I’d use Thomson if I required air transportation. It sounds like your experience was fairly good overall.

  • Annemarie LeBlanc
    August 16, 2016 at 5:28 pm

    Thanks for your review. We have trips to Europe lined up this year and I will make sure to keep Thomson airways in mind!

  • Pam
    August 16, 2016 at 10:12 pm

    Sounds like a great airline. Airports can be such a hassle during heavy traffic times.

    • Mr and Mrs W
      August 16, 2016 at 10:22 pm

      Going through security seems to change on a daily basis – shoes on, shoes off what is it today?

  • Meagan
    August 16, 2016 at 10:27 pm

    It looks like you had a great flight. Airports can be so frustrating..

  • Chavonne Harvey
    August 16, 2016 at 10:42 pm

    Having a pleasant flight experience is crucial and Thomas Airways appears to provide that. Hopefully they can make a few slight changes to the menu and chilling process. I love a nice brand new looking plane, makes me feel special and a 4 hour flight isn’t bad.

    • Mr and Mrs W
      August 17, 2016 at 10:00 am

      Most of their European flights are only about 2.5 hours, Rhodes is quite far to the south-east of the Meditarean, not far from the Turkish mainland so is one of the slightly longer flights. It is always reassuring to have a decent looking plane.

  • Jeanine
    August 16, 2016 at 10:47 pm

    Sounds like a great little airline! I don’t fly… well its not that I don’t I just haven’t! once in my whole life but if I had to this would be a way to do it, an airline like this!

    • Mr and Mrs W
      August 17, 2016 at 9:57 am

      You have to give flying a go, you can get to so many different places so quickly. The only fuss is in the airport.

  • Shell
    August 16, 2016 at 11:13 pm

    I get spoiled flying out of a small airport since it’s usually so much faster. Sounds like a good experience with this airline, for the most part!

    • Mr and Mrs W
      August 17, 2016 at 8:16 am

      Our local airport is usually very good but it does struggle a bit during the summer months with the increased crowds.

  • Lisa Favre
    August 17, 2016 at 12:00 am

    I had actually never heard of Thomson Airway! Thank you for this review – I’ll keep my eye open next time I’m shopping for a flight.

  • Stefanie
    August 17, 2016 at 12:53 am

    I hear you on the chilled wine! I’ve seen Thomson planes in Europe and always wondered what they were like.

    • Mr and Mrs W
      August 17, 2016 at 10:07 am

      Thomson mainly fly around Europe although they do fly to the Caribbean, Florida, and Mexico. They use the very nice Boeing 787 Dreamliners for most of these routes.

  • Marcie W.
    August 17, 2016 at 1:29 am

    We are currently planning our first trip to Europe, so I will certainly keep Thomson in mind. Here in the US, you only get a small simple snack and a non-alcoholic beverage regardless of flight length, so I would bask in an opportunity to receive something more from the airline.

    • Mr and Mrs W
      August 17, 2016 at 9:54 am

      Thomson Airways are part of the larger European holiday group TUI, although most passengers are on summer holiday packages the flights can be booked separately. In the summer they do fly from a lot of the smaller regional airports which is good.

  • Liz Mays
    August 17, 2016 at 1:47 am

    It’s nice that the actual flight was pleasant. It’s hard to know what you’re in for when you try a new airline.

    • Mr and Mrs W
      August 17, 2016 at 8:14 am

      Yes it’s always good to know what to expect, there are a couple of airlines we would never fly with.

  • Brandy
    August 17, 2016 at 4:22 am

    Sounds like you had a pretty good experience. Next time I travel I will have to keep Thomson in mind.

  • Ann Bacciaglia
    August 17, 2016 at 2:44 pm

    I have a few trips to plan soon. I will have to look into Thomson Airways. They sound like a great company.

    • Mr and Mrs W
      August 17, 2016 at 4:03 pm

      It’s nice to be greeted by polite staff on the plane, even one of the pilots came out to say goodbye after we had landed.

  • Amy @ Marvelous Mommy
    August 17, 2016 at 6:55 pm

    I have always wanted to visit Greece! My girls have never been on a place before so we are thinking of taking them on a trip soon!

    • Mr and Mrs W
      August 17, 2016 at 10:47 pm

      Once they get the travel bug they will want to go away all the time.

  • Kiwi
    August 17, 2016 at 9:48 pm

    This is a great timely post as I am trying to go to Greece myself in Oct. I am looking into the airway to see if I can book forThessaloniki.

    • Mr and Mrs W
      August 17, 2016 at 10:45 pm

      Hope you enjoy your trip.

  • Amy Desrosiers
    August 18, 2016 at 1:27 am

    Wow, I am so surprised they did not chill the wine or soft drinks-kinda weird! However, as long as you made it back safely and the crew is polite, I guess that is what matters.

  • Robin Rue
    August 22, 2016 at 3:13 am

    Thank you for being so open and honest about your experience. Looks like you had some good luck and bad luck, but it seems like all airports are like that these days.

    • Mr and Mrs W
      August 22, 2016 at 9:16 am

      The airline was good but as you said most airports like to raise your stress levels. It was partly our fault, we did pick one of the busiest weeks of the summer. Cardiff airport is usually quiet and is normally a nice little airport to fly from.